BOOKING AND PAYMENT CONDITIONS*
Booking in advance guarantees you the best possible rate given that prices gradually increase as we move closer to the season and as demand increases.
- To confirm a booking the establishment will take the money for only ONE NIGHT'S per stay and room at the time of making the reservation. The outstanding amount will be charged on check-in. In case of cancellation more than 72 hours before the arrival date, we will keep this deposit for another reservation to be enjoyed during the following 365 days. It is not necessary to confirm a new reservation at the same time, you will have 365 days to evaluate which date you prefer. You can find more information in our cancellation policy.
-In the event that the reservation is made with a credit card or Bizum, it will not be confirmed until the corresponding payment has been made within a maximum period of 24 hours from the formalization of the reservation.
- In the case of payment by bank transfer, the confirmation of the reservation will be subject to receipt of the amount owing in the indicated account. This must take place within the 48 hours following the making of the booking. For bookings made less than 10 days in advance, payment may only be made through credit or debit card.
- In compliance of Law 11/2021, of 9th July, cash payments will not be accepted if they exceed 1,000€ for customers who are Spanish nationals and/or tax residents or 10,000€ for non-resident customers.
- The prices shown at the time of booking include VAT at the rate applicable when the booking was made, which will be applied to the services purchased. This is without prejudice to the need to charge any additional taxes that must be passed on to the consumer in accordance with the applicable legislation.
- In the event that the VAT rate changes between the date of the booking and the date on which the services to which the VAT is applied are provided, generating a disparity in rates, the one to be used to obtain the final price will be that in force at the time of receiving the aforementioned services. This is the case even if the resulting price is higher than the final price indicated to the customer during the booking process. The same applies in the event of the introduction of any tax that must be passed on to the consumer.
-Both the Christmas Gala (25th December) and the New Year’s Eve Gala (31st December) are mandatory and included in the displayed price. Except at the Servigroup Marina Playa Hotel, where the Christmas Gala (25th December) is optional and can be booked as an additional service during the reservation process or by contacting the hotel directly. For more information, please check the specific conditions of each hotel when making your reservation.
- In compliance with the provisions set forth in Article 4 of Royal Decree 933/2021, of October 26, in accordance with the provisions of Article 25 of Organic Law 4/2016, of March 30, the Hotel is legally obligated to request, without exception, valid identification documentation (ID card, passport, driver's license for domestic customers, and foreigner identification number (NIE) or passport for international customers) from guests aged 14 and above who are staying at the establishment. It is the responsibility of accompanying adults to provide the required documentation for guests aged between 14 and under 18.
MODIFICATION AND CANCELLATION POLICY*
- No name changes are allowed for bookings.
- The cancellation and/or modification of a booking that has been notified in a certain and indisputable way by any means at least 72 hours prior to the contracted check-in date will give the customer the right to transfer the amount charged for the booking to a future stay in the same hotel establishment and solely on behalf of the same named guest, within the 365 calendar days following the contracted check-in date, subject to room availability.
In the event that the customer exercises this right, the price and conditions existing at the time of making the new booking will apply. When the rate applicable for these dates is higher, the customer must pay the difference. If the rate is lower than that for the original booking, the customer cannot claim any amount for this. In any case, the hotel establishment is under no obligation to respect the conditions that existed prior to the modification.
- Any modification will imply the cancellation of the original booking.
- Only one date modification per booking is allowed and this cannot be split into different stays. The amount paid for the booking cannot be used for anything other than the payment of the stay itself.
- If the booking is cancelled with no advance notice, or if this notice is provided within 72 hours of the planned check-in date, or the customer is a no-show, the hotel, as compensation, will retain the amount of the night charged at the time of booking, with no possibility of modification or refund to the customer.
- No refunds will be made if customers check out early.
CHECK-IN / CHECK-OUT
- Check-in time: The day of your arrival at the hotel, upon registration at reception, you can access the facilities. Access to the room will be provided by the hotel as soon as possible and never after 4:00 p.m., but always within the regulations set by the Spanish Autonomous Community where the establishment is located.
- Check-out time: On the day of departure, the rooms will have to be vacated (luggage and personal belongings included), in all cases, before 12:00 midday.
GENERAL CONDITIONS*
- We consider children from 2 to 12 years (both inclusive) and Infants from 0 to 23 months.
- Buffet Restaurant. Drinks are NOT included. Dining room and times. The hotel reserves the right to assign, during peak occupancy seasons, a specific lunch and dinner service schedule.
- If you book more than one room you must indicate a name and surname of the owner who is staying in each room. If SERVIGROUP HOTELS don't receive that information, we reserve the right to contact you to provide it.
- If you wish to make a booking for more than 17 rooms, please request this type of reservation through the GROUP BOOKINGS tab in the MANAGE BOOKINGS section.
- The Client agrees to bring the reservation confirmation and to present it at the time of check in, accepting that, if this document is not presented, the conditions of the reservation cannot be guaranteed.
- The client accepts and agrees to use the accommodation and the facilities of the hotels appropriately. Any behavior contrary to good customs and public order can result in the Hotel requesting the client to leave the establishment without any compensation or without any reimbursement of the charge paid.
- The introduction of food to the Hotel by the clients is totally forbidden, absolving any responsibility to the establishment for breaching this internal regulation.
- For security and regulatory reasons, access to rooms and facilities for private use of the hotel is denied to guests who are not registered and staying at the hotel.
ANIMALS
- You can stay with your dog (up to 5kg) in the "double room" type at the Servigroup Diplomatic and Servigroup La Zenia hotels. Availability upon request. Check directly with the establishment for availability and price.
HOTELES SERVIGROUP reserves the right to cancel all those reservations that do not comply with all these conditions.
* CONDITIONS NOT APPLICABLE TO THE HOTEL SERVIGROUP MONTIBOLI. See the specific conditions this establishment has for the booking process on the website www.montiboli.com.
