In accordance with Act 34/2000 provisions, dated 11 July, relating to Data and E-commerce Society services, and prior to any service, Servigroup informs web site users about procedures and obligations to be carried out in order to make this agreement effective:

  • Users commit to carefully read the content of these terms.
  • To provide personal details and additional essential information for the rendering of this service.

Servigroup with the present Conditions guarantees the full compliance of the regulations concerning Consumers and Users rights, protecting their legitimate interests from the beginning to the end of the agreement process for the products and services provided in this website.

Firstly, Servigroup Travel S.L. (hereafter Servigroup), address Avda. Europa, 6 · Benidorm, Tax number B-03039120, registered in the Business Register, book 86, sheet 184, section 3, sheet 1.281, is holder of the website, and makes this site available to internet users with the aim of promoting information concerning its products and/or services for all the companies belonging to Servigroup, as well as to allow accommodation reservation for the different hotels of the group.

Secondly, the User´s identity details are those directly given by him/her when completing the different forms that are provided by Servigroup to access any of the services available within its website, property of Servigroup. Since this process necessarily implies the collection of personal data, Users are held directly and exclusively responsible for the authenticity of the data provided.

The present Conditions regulate the rendering of services, and are aimed at controlling User access and the method of purchasing services and contents provided by Servigroup; setting up the legal framework in which the contractual agreement will be developed.

“Contents” and “Services” are those that are available to users in the following website, property of Servigroup.

The present terms regulate the legal relationship arising from the agreement process made by Users through Servigroup's website. In the version published by Servigroup, Users fully agree to comply with present regulations when contracting services or contents in which they are interested. Thus, Users compromise to carefully read these agreement terms each time they contract any service, given that they may have been modified since they where last viewed.

By accepting the present General Conditions within the agreement process, the User declares:

  • He/She is a person that is legally able to contract.
  • He/She has read the current general agreement terms and fully agrees to comply by them.

Prior to starting any agreement process, the User will always have access to the agreement terms and conditions, which can be stored and/or reproduced in a durable support system.

Servigroup reserves the right to modify present conditions should there be any cause or reason to do so; such as those aimed at:

  • Extending the range or number of services available to Users or improving existing ones.
  • Modifying, replacing or updating prices for the services offered through this website.

Users commit to use this website under the provisions stated in the general and particular terms contracted for Hotel reservations, according to the relevant regulations, as well as to moral and good customs.

By accepting current conditions, users commit to use this website and the services it provides as explicitly permitted herein. Users may not misuse this website and the services included with purposes opposed to those stated in this legal notice, as well as may not harm third party rights and/or interests or harm in any way this website or prevent its present or future correct working use.

Also, Users may not misuse nor obtain any contents provided in this web site by unlawful and dishonest means, robbery or plagiarism of contents; protected by the Penal Code provisions and statements and by the relevant regulations.

Servigroup reserves the right to refuse access to its website, without prior notice, to any User contravening current general agreement terms.

The User, on his behalf, agrees to not misuse the website's contents, or undertake any action that may harm Servigroup. Thus, the User will prevent from modifying, copying, distributing, publishing, transferring, and/or selling any kind of information concerning this website, property of Servigroup. 

a. Cookies and secure environment

In some occasions Servigroup may use cookies in its website. Their use is aimed at identifying you when you visit the site and/or to remind you to register services. If you don't want Servigroup to set cookies into your web browser, you can set it up to reject all cookies or to be notified when a cookie is trying to be set into your web browser software. If you reject cookies, this may affect the capability to use of some of the services offered in this website.

Servigroup uses top technological means in its website to guarantee information protection. Servigroup guarantees that service agreements are done under a secure environment. 

b. Hyperlinks

Servigroup may not be held responsible for the contents provided in hyperlinks to third parties´ websites. Users are solely liable for risks arising from such website consultations, which are governed by their own terms and conditions and legal notices, from which Servigroup declines any liability. 

c. Intellectual and Industrial Property

© Servigroup is holder of the Intellectual and Industrial Property of the elements integrating this website design, as well as brands, trade names or emblems. The following elements have unlimited and particular protected by copyright laws: logo, colour matches, page layout, font type of the website, menus, button icons, HTML code, Java applets, texts, images, graphics, and also any other contents in Servigroup's website.

The User agrees to respect intellectual and industrial property rights of the Platform. Thus, the User may not copy, reproduce, distribute, or put to the public's disposal any of the website's contents, without express written consent of Servigroup. 

d. Liability restrictions

The User expressly exonerates Servigroup from all liabilities for direct or indirect damages derived from possible web errors, as well as temporary failure, stoppage, delay or anomalies while accessing the website.

Servigroup commits to taking maximum care in preserving its website from any viruses, Trojans and any element that could harm the computing systems of any User or third party . In any case, the User exonerates Servigroup from all liabilities for direct or indirect damages caused by the eventuallity of such harmful or malicious elements. 

e. Personal Data Protection

Accessing the site and reserving the services offered, may involve personal data processing. Servigroup considers of great importance the compliance with laws regulating personal data protection and information society services and e-commerce.

Generally, users of this website will not have to provide any personal information. However, in some cases Users may have to provide some personal data in order to access some services. Servigroup guarantees the confidentiality and protection of the personal data provided by users, under the data protection and information society services and e-commerce regulations.

Servigroup meets the current legislation regarding data protection, by adopting all the necessary administrative and technical procedures to garantee the protecion of the data provided.

Thus, Users are aware and agree to provide personal data for Servigroup's automated files registered with the General Data Protection Registry. Users also agree to their personal data being automatically processed, as a result of website queries, applications or agreements for any kind of service; or as a result of any transaction or operation made on Servigroup's website to obtain information and services; and during the maintenance of the contractual relationship and when mailing offers or promotional communications.

Moreover, the User expressly allows his/her personal data to be transferred to other companies integrated in Servigroup, only for the purposes stated in the above paragraph that are under the restrictions governed by Personal Data Protection Organic Law. For further information about the identity of the companies integrated in Servigroup consult the following URL:

The User states that all data provided by him/her is correct and accurate, and commits to inform Servigroup about any possible changes. The User can exert his/her right to be opposed to the processing of any data that it is not essential for the purpose of this agreement and to its use in any means other than those set forth in this agreement.

Servigroup's privacy policy guarantees the Users´ right of access, correction, cancellation and opposition of his/her data, by sending an e-mail notice to Servigroup to the following

Moreover, and in accordance with Law 34/2002 relating to Data and E-commerce Society services, Servigroup will send offers and promotional and publicity communications to the e-mail address provided by the user, via e-mail or via any other similar electronic means to those Users that have expressly consented it.

Users may cancel this type of communications just by following the instructions set forth at the bottom of all our e-mails or by written notice to the following e-mail address:

a. Servigroup obligations:

Servigroup commits to comply with the following agreement obligations arising from the business relationship with the User, resulting from the services contracted by him/her:

Provide maximum guarantees to Users for the services contracted under the disposition of the agreed terms, always acting in good faith.

Expressly inform the User prior to any agreement process about the existence of present terms.

Inform Users prior to the agreement in a clear, precise and accurate way, about the specific features of the requested services, such as price list and corresponding taxes.

Put at User's disposal a copy of general terms and conditions text.

Validate via e-mail the successful completion of the agreement and confirm the reservation by providing a customer number in a period of time not exceeding 24 hours from the moment the User accepts the agreement terms. 

b. User obligations:

On his behalf, the User compromises to:

Fully comply with the present terms concerning the services offered by Servigroup.

Complete the registering forms prior to beginning the agreement process providing true and updated information.

Provide the correct bank data requested by Servigroup.

Prevent from sending messages that could obstruct in any way the normal functioning of the service. In any case the User will be held solely responsible for the content of the messages he writes or sends, as well as for the data provided.

Pay for the services hired. Any claim or complaint submitted will not exempt User from complying with this obligation.

Meet individual hotel regulations for the services rendered.

Follow hygiene, politeness and good manner regulations, towards the rest of users and the staff of the hotel rendering the service. 

c. Rights of Users:

All the information provided to customers will be binding for the supplier, under the terms set forth in current legislation.

All users of the services hired, have the right for goods and services purchased to meet legal rating and requirements hired, and/or to meet the corresponding hotel rating quality.

All establishments have the duty to have a complaints book at customers' disposal in order to make any complaints. If you wish to make a complaint, please ask for these sheets, fill in your personal details and explain the reason for your complaint.

The rates and price lists that will be applied when a User hires a service, will be those shown on the website property of Servigroup, the moment that the User retrieves a specific service and initiates the agreement process.

Generally, the price of the reservation exclusively includes: accommodation only, accommodation and breakfast, accommodation and half board, or accommodation and full board.

Availability and rates or gratuities for special services such as: transfers to or from the airport, special requests for a room, and the like, that are not included in total price of the on-line booking, will be pending upon confirmation of Servigroup.

Servigroup reserves the right to modify the rates published on the website, whenever it is considered necessary.

The hotel rewards early bookings, as the price increases progressively. Therefore, the NON-REFUNDABLE charge of ONE NIGHT'S stay for each one of the rooms, guarantees the reservation with the best available rate. The remaining amount shall be paid when checking in.

If you choose payment by card, the booking shall not be effective until the charge to the credit card provided by guests has been confirmed. When checking in, guests must present the credit card used to make the booking, along with a current and valid identity document. If you choose payment by bank transfer, you will have a period of 48 hours from the confirmation of the reservation to make the transfer to the indicated bank account. The reservation will not be effective until the amount indicated is received into the hotels bank account. For reservations whose arrival date is less than 10 nights, the only payment method will be by credit card. Payment for the contracted services by third parties shall be made in advance and via bank transfer or another similar irrevocable payment.

ANY MODIFICATION OF THE DATES OF THE RESERVATION notified more than 72 hours before the scheduled date of arrival, will entitle you to transfer the amount of the deposit paid, to a future stay, in the same establishment and solely on behalf of the same named guest. This modification must be made within 365 days after the date on which the reservation was made. Only one change of date per reservation will be allowed, which cannot be fragmented over different rooms, nor be used for anything other than the payment of accommodation and board. Also, the change of date will be subject to availability. In case the rates applicable on the date of the new reservation were higher, the customer must pay the difference, without being able to claim any amount in the opposite case, if the rate is lower.

In compliance with article 7 of the 7/2012 Act of 29 October, cash payments over 2,500 euros shall not be accepted for guests who are Spanish or tax residents, or over 15,000 euros for non-resident guests.

THE AFOREMENTIONED TERMS AND CONDITIONS ARE NOT APPLICABLE TO THE SERVIGROUP MONTIBOLI HOTEL. Please refer to the specific terms and conditions of this establishment when making a booking.

Offers will only be valid during the periods stated by Servigroups publicity, or otherwise, whilst Users have access and are able to contract them.

Reservations total price include V.A.T, except when expressly indicated.

Any other fee or tax affecting the total price will be paid additionally at the hotel.

Confirmed bookings, may be cancelled on from the Consult Booking link found within the Tariffs and Booking section. In this section the User must enter the number of the booking to be cancelled and the e-mail address indicated when the reservation was completed. All the booking's details will be shown, allowing their cancellation. The user will receive a confirmation e-mail with the cancellation.

Reservations may be modified or cancelled by contacting our Reservation Centre via e-mail, telephone +34 965 855 900 or fax +34 965 85 89 62; the User's personal details and booking number will be required. Or otherwise by getting in touch with the hotel directly on the contact details provided on the confirmation voucher.

Changes to guest names for bookings shall not be accepted. All changes shall entail the implicit cancellation of the original booking, and the new booking shall be accepted subject to the availability of rooms at the booked hotel and according to the prices and terms and conditions in force when making the new booking, with no obligation for THE HOTEL to respect the terms and conditions prior to the change.

ANY MODIFICATION OF THE DATES OF THE RESERVATION notified more than 72 hours before the scheduled date of arrival, will entitle you to transfer the amount of the deposit paid, to a future stay, in the same establishment and solely on behalf of the same named guest. This modification must be made within 365 days after the date on which the reservation was made. Only one change of date per reservation will be allowed, which cannot be fragmented over different rooms, nor be used for anything other than the payment of accommodation and board. Also, the change of date will be subject to availability. In case the rates applicable on the date of the new reservation were higher, the customer must pay the difference, without being able to claim any amount in the opposite case, if the rate is lower.
If a booking is cancelled without notice or the guest does not arrive at the hotel establishment on the booked date, the compensation costs shall be the amount paid for one night’s stay and no amendment or refund whatsoever shall be possible.

THE HOTEL shall not refund any sum whatsoever due to the early departure of guests.

Terms and conditions are not applicable to the Servigroup Montíboli Hotel. Please refer to the specific terms and conditions of the hotel when making a booking.

When the user makes a reservation, a confirmation voucher is sent to the e-mail address provided. The user have to print it. This confirmation voucher informs the user about all the on-line booking details contracted, including the price.

The user agrees to present the confirmation voucher of the reservation and to show it at the time of the check- in (it is not necessary to print it, it would be sufficient to show it through a digital device), accepting that, if this document is not presented, the conditions of the reservation will not be guaranteed.

However, in the case of not being able to charge the amount due as , on the provided credit card in the conditions explained in the "METHOD OF PAYMENT AND RATES" section, the reservation will be canceled immediately.

As a general rule and unless otherwise agreed, rooms will be allocated from 4 p.m. on the selected arrival date and must be vacated before 12 p.m. on the departure date.

The present terms will be valid during the full time published on the website, and will be applied to those services hired whilst these conditions were available.

In any case, Servigroup reserves the right to modify terms unilaterally, that will not affect the services hired by users prior to modification; except in the instance that the User changes or modifies the service hired, in this case the conditions that will be applied will be those in force when the User changed and/or modified the reservation.

Should any of the clauses provided within this terms be declared totally or partially null or inefficient, such nullity would only involve null or inefficient provisions or part of them, but it would not extend to the remaining provisions.

The provision of the services on this web site and the present conditions of use are governed by Spanish law. Any litigious dispute concerning the services provided shall be settled through the consumer arbitration tribunal, mediators or similar to those adhered to HOTELES SERVIGROUP at the time of the dispute, as well as the courts and tribunals in accordance with Spanish legislation.

Online dispute resolution platform: The European Commission provides an online dispute resolution platform through which online sales disputes can be processed. Contact email:

User access to the portal and the booking of the services available on the website may involve the processing of personal data. Compliance with the regulations governing the protection of personal data and covering information society services and electronic commerce is very important to Servigroup.

Generally speaking, website users do so without having to provide any personal data. However, in order to access certain services, users must provide certain personal data. In these cases, users are required to accept this Privacy Policy, through which they are informed of the purposes of the data processing, the time limits for storing the data, their rights of access, rectification or deletion, limitation, objection and transferability and the right to file a complaint with the supervisory authority.

Servigroup guarantees the confidentiality of the personal data provided by users in accordance with the provisions of Personal Data Protection and Information Society and Electronic Commerce Services regulations.

Servigroup complies with the current legislation on data protection, having adopted the necessary administrative and technical procedures to ensure the security of personal data we collect.

In this respect, the user is informed that all and any data of natural persons provided and obtained via this website shall be recorded in a file controlled by SERVIGROUP TRAVEL, S.L., with registered office at Av. Europa, 6, 03503, Benidorm, Alicante, (Spain), for the purpose of managing the provision of the requested services, managing bookings, or responding to queries or requests.

Accordingly, the data will be kept for a term of 15 years in compliance with the company's tax obligations.

Consequently, your data may be forwarded to other entities forming part of HOTELES SERVIGROUP (details available on our website), banks, financial institutions and the tax authorities, in compliance with legal requirements.

The user declares that he or she is over 13 years of age and that all the data they supply are accurate and true, and commits to notify Servigroup of any changes to them.

Servigroup informs users that cookies on their website are used in accordance with the applicable Cookie Policy. 

Furthermore, and in accordance with Law 34/2002 on Information Society and Electronic Commerce Services and Regulation 2016/679 (EU) of the European Parliament and of the Council or 27 April 2016 (GDPR), Servigroup only sends offers or publicity or promotional communications electronically to the e-mail addresses, or via another means of available communication, of those users that have expressly given their consent.

In the event that the user makes an online booking for our accommodation, he or she will only be asked for consent to use their data for the sending of offers, publicity or promotional communications when they complete the registration process in our hotel. The communications sent will all be related to the hotel and tourism sector, the business area of Servigroup hotels.

The User may revoke consent and exercise his or her right to access, rectify, cancel, oppose and limit the processing and portability of the data at any time, as applicable, by writing to the above address or the e-mail address of our Data Protection Officer:, providing a photocopy of your national identity or equivalent document and giving details of your request.

Furthermore, if a user considers their data to have been processed inappropriately, or she has the right to file a complaint with the Spanish Data Protection Agency (C/ Jorge Juan, 6, 28001 Madrid 28001, Madrid

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