Reviews of Hotel Servigroup Castilla

Spent 3 nights at this hotel during the Fiesta in November and it was in a perfect location, a quiet, calm road, but near enough to the madness of Benidorm when required. Spotlessly clean, fab rooms, staff, and breakfast. I would definitely return to this lovely hotel. Thank you to all the staff x

This is not a good hotel,it is a FANTASTIC hotel! Why we have not stayed here before is beyond me.From checking in at Reception to leaving 1 week later we felt part of a great group of customers that all the staff really took time to look after.Breakfasts were superb with Jimmi and the other show cooking chef doing the best job on cooking fresh food to order.From the poached eggs on a morning to pork chops at night,everything was cooked well with a smile,always top quality food served at all meal times.The restaurant staff recognised us after a couple of days and always made us feel comfortable in the restaurant.The cleaning ladies were always on their top game with the room quickly refreshed every day.The receptionists also were first class in dealing with any room requests and other services offered by Servigroup.This is an ideal hotel to explore the old town or just a short walk to the famous Benidorm Strip which we visited many times during our stay.We did not want to leave the Castilla,it is really the best 4 star hotel to stay in for anyone wanting top class service and high quality accommodation in Benidorm.The only item which might be considered by Servigroup is the option of a packed lunch which is now common for hotels of this high standard.We shall return to the Castilla for our next stay in Benidorm for sure.Added bonuses for customers booking direct with Servigroup are the free shuttle service,tickets to Benidorm Palace and a complimentary drink at the hotel and also a surprise free gift,just great!

Excellent hotel food is really nice i would highly recomend this hotel with confidence thank you

Another tript to the Castilla and as usual it did not disappoint. The staff are the friendliest and most efficient of any hotel we have stayed in. The hotel is looking great after a recent refurb and the surrounding area looks good now after a lot of work done to roads and buildings. A warm welcome from staff when arriving, each member very helpful from the reception to the dining room to the cleaners and as always the wonderful Jackie. Food good with lot of variety. Just could not fault the Castilla and we will be back as soon as we can.

Very nice hotel with good rooms & very friendly staff!!

This was our first time to Benidorm for my wife’s birthday and what a great trip. As soon as you set foot into this hotel, you are made to feel so welcome. Nothing is too much trouble for any of the staff and Jackie on reception is fantastic. The hotel is spotless with a lovely pool area which was never crowded. The breakfast was great with a large choice which set us up for the day. The room was spacious with a lovely balcony overlooking the pool area, double bed was very comfortable. The bathroom had a large shower with soaker or standard spray head and was roomy. It was 34 outside every day but so cool and comfortable in the hotel and room with excellent air conditioning. The room was visited every day by the housemaid if required and there are additional pillows available if required. The hotel is in a quiet street but only a short and pleasant walk into the busy areas of both new and old towns. Jackie even popped a slip under our door offering us a free bottle of wine for my wife’s birthday, which we declined as we don’t drink wine, but a lovely touch. The room has patio doors leading on to the balcony with an automatic blackout blind fitted and once closed it was very dark, so no trouble sleeping at all. There is a television, safe and fridge in the room and plenty of storage for clothing etc This is a fantastic hotel in a great location and we will definitely be returning, just a shame it’s not going to be soon enough. Highly recommend on all counts

Excellent as always a big thank-you to Jackie and the friendly reception staff for giving us our favourite room again after returning for the first time after covid, Thank-you to everyone in the Restaurant including Alfonso and especially Irene who makes everyone's dinner experience a delight with her smile and chats, also the friendly cleaning team and the staff on the bar, the Portuguese man is very friendly, even the maintenance man says Hola! Looking forward to seeing everyone in 2023 (Hopefully)!

We have been coming for over 10 years and we cannot fault the hotel. When we arrived we were given the biggest and warmest of welcome (or it was more a welcome back) from Jackie. All hotel staff from reception to.bar to restaurant were always smiling and always too happy to help. For example this year for some reason we had no water in the room (shower tap etc) I reported this problem at 6am this problem was fixed by 6:45am! The bar staff are quick and efficient with service and if it’s quite they sometimes do waiter service. After my 1st week I didn’t need to order they tend to remember what you order and when. The rooms are cleaned daily and the cleaning staff are very friendly and the standard of cleaning is excellent 99.99% is not clean by their standards. No one ever leaves the restaurant hungry because if you will eat nearly anything or if you are fussy about your food there is always something to eat. It’s near to the old town the new town and British square. If you are going to Benidorm book to stay here and you won’t be sorry. Just 3 points 1. If you have young children this hotel doesn’t have anything for them The is adults recommended 2. A room with a pool view is better 3. If you meet Jackie please don’t call her Tripadvisor Jackie she is on a lot a reviews and isn’t fond of being a tripadvisor celebrity.

Keep up the good work

Un 10 para los chicos de recepción. La pensión completa que no pudimos aprovechar el viernes nos dejaron aprovecharla el domingo, llegamos a las 2 de la mañana y nos tenían cena guardada. Trato inmejorable.