Reviews of Hotel Servigroup Castilla

Fabulous hotel, check in was super friendly and welcoming. Great options at meal times, food was hot and replenished quickly. Hotel was well maintained and plenty of sunbeds. Id have liked breakfast to be available until 10.30am rather than 10am but thats a personal preference after staying out! I'd definitely stay here again, the team here really look after their guests. Thank you for a great stay.

Had an exceptional time at your hotel. The reception staff were friendly and helpful from start to finish. The room was well furnished and bed very comfortable. Bedding and towels changed regularly We were full board so had ample opportunity to sample the food and found many choices, well cooked, fresh and hot. Particularly enjoyed the breakfast and the bread and butter pudding. Staff in all areas were helpful and friendly, they are a credit to your hotel and a big part of our enjoying our holiday. The entertainment was satisfactory. I had a small issue with our toilet which was not resolved before we left which was a pity because that is the only negative throughout our stay.

Very good hotel well situated for everything that one would require, great staff & very helpful reception, comfortable rooms & exceptional cleaning staff & all this at a competitive price, would highly recommend.

Close to everything quiet at night but close to all the main bars etc and beach would recommend

⭐️⭐️⭐️⭐️⭐️ Outstanding Stay at Servigroup Castille, Benidorm From the moment I walked through the doors, I knew I’d chosen the right place. As a solo traveller, those first few seconds matter, and I was met with the warmest, most genuine welcome that instantly made me feel safe, relaxed, and completely at home. The staff are truly something special. Every single person I interacted with was friendly, attentive, and full of kindness. Nothing was too much trouble, and they consistently went above and beyond to make my stay perfect. You can feel the heart in this hotel, it has that real family vibe that money simply can’t buy. My room was spotless, fresh, and beautifully kept. Housekeeping clearly take great pride in their work because everything was immaculate. The bed was comfortable, the decor was lovely, and it just felt peaceful, exactly what you want after a long day of exploring Benidorm. The food was gorgeous, fresh, tasty, great variety, and so well presented. Whether it was breakfast or dinner, there was always something delicious waiting. And the coffees? Amazing. Easily some of the best I’ve had abroad. The pool area is just as impressive: clean, well looked after, and perfect for relaxing. The pool bar offered fantastic choices, great drinks, and that laid-back holiday feeling we all crave. Whether you're travelling solo, as a couple, or with family, it truly caters to everyone. Inside and out, this hotel is absolutely beautiful, welcoming, stylish, and full of warmth. I couldn’t have asked for a better 3-night stay. If you’re thinking about booking Servigroup Castille, do it. You’ll be treated like family from the moment you arrive. I’ll definitely be returning next year, I can’t wait.

Lovely hotel , great location and a fabulous welcome from Jackie on reception, very helpful very informative and makes you feel so at ease.

This was our second visit to the hotel Castilla and it didn't disappoint from the moment we walked into reception all the hotel staff were very friendly and helpful all areas of the hotel are spotlessly clean and the food was of a good standard with a relaxed atmosphere in the restaurant, the hotel is in a quiet area of benidorm but only a few minutes walk to the clubs & bars and less than 10 minutes to the beach, we would not hesitate in staying here again when next visiting Benidorm

Lovely place !

When I set out to investigate Hotel Servigroup Castilla in Benidorm, I expected a pleasant but ordinary resort experience. What I found instead was a hotel that not only delivers on comfort but excels in every detail that matters to travellers. I began by speaking with a range of guests — families, couples, and solo travellers. The feedback was consistent: efficiency, friendliness, and genuine care. Check-ins were described as seamless, with staff not just processing guests but welcoming them like old friends. One couple told me, “They remembered our names from last year and even asked after our children.” That kind of personal touch is rare. The rooms themselves spoke to the same standard. Spotlessly clean, spacious, and maintained daily with care that left not a speck overlooked. Guests repeatedly emphasised the quiet — a rarity in Benidorm — saying the Castilla somehow manages to combine proximity to the lively centre with a sense of calm and rest. My investigation into the dining experience uncovered even stronger praise. The buffet was called “remarkably varied” by one family, who described evenings of fresh seafood, perfectly prepared meats, and vegetarian options that didn’t feel like an afterthought. Several guests told me it was “the best hotel food in Benidorm” — and I found little reason to doubt them. The hotel’s facilities round out the picture: a pool area described as spotless and well-managed, entertainment that keeps both adults and children engaged without being intrusive, and a level of organisation that ensures nothing feels chaotic even at peak times. Again and again, the pattern held — guests feeling not just accommodated, but looked after. In comparing my findings with the wider hospitality landscape of Benidorm, Hotel Servigroup Castilla stands out. Where many hotels rely on location or flash, Castilla thrives on consistency, professionalism, and genuine hospitality. My conclusion is simple: this is not just a hotel worth booking, it’s one worth returning to. As The Rating Ranger, I look for patterns — and here the pattern was clear. Hotel Servigroup Castilla doesn’t just meet expectations; it surpasses them, again and again.

Our second visit to this hotel and we were not disappointed. Jackie on the reception desk was amazing as always so welcoming. Andrea, Amanda and Nataly in the restaurant were so lovely helping us with our Spanish and making us feel like we had been there forever. Jimmy the show cook was an absolute treat telling us what to try and having banter with us. The whole team were amazing for our whole stay and we do not have one negative. We stayed full board and always had something amazing to eat especially the Mexican night! The negative comments about this hotel are so silly it is an amazing hotel. We shall return here as many others do.