Reviews of Hotel Servigroup Castilla

When I set out to investigate Hotel Servigroup Castilla in Benidorm, I expected a pleasant but ordinary resort experience. What I found instead was a hotel that not only delivers on comfort but excels in every detail that matters to travellers. I began by speaking with a range of guests — families, couples, and solo travellers. The feedback was consistent: efficiency, friendliness, and genuine care. Check-ins were described as seamless, with staff not just processing guests but welcoming them like old friends. One couple told me, “They remembered our names from last year and even asked after our children.” That kind of personal touch is rare. The rooms themselves spoke to the same standard. Spotlessly clean, spacious, and maintained daily with care that left not a speck overlooked. Guests repeatedly emphasised the quiet — a rarity in Benidorm — saying the Castilla somehow manages to combine proximity to the lively centre with a sense of calm and rest. My investigation into the dining experience uncovered even stronger praise. The buffet was called “remarkably varied” by one family, who described evenings of fresh seafood, perfectly prepared meats, and vegetarian options that didn’t feel like an afterthought. Several guests told me it was “the best hotel food in Benidorm” — and I found little reason to doubt them. The hotel’s facilities round out the picture: a pool area described as spotless and well-managed, entertainment that keeps both adults and children engaged without being intrusive, and a level of organisation that ensures nothing feels chaotic even at peak times. Again and again, the pattern held — guests feeling not just accommodated, but looked after. In comparing my findings with the wider hospitality landscape of Benidorm, Hotel Servigroup Castilla stands out. Where many hotels rely on location or flash, Castilla thrives on consistency, professionalism, and genuine hospitality. My conclusion is simple: this is not just a hotel worth booking, it’s one worth returning to. As The Rating Ranger, I look for patterns — and here the pattern was clear. Hotel Servigroup Castilla doesn’t just meet expectations; it surpasses them, again and again.

Our second visit to this hotel and we were not disappointed. Jackie on the reception desk was amazing as always so welcoming. Andrea, Amanda and Nataly in the restaurant were so lovely helping us with our Spanish and making us feel like we had been there forever. Jimmy the show cook was an absolute treat telling us what to try and having banter with us. The whole team were amazing for our whole stay and we do not have one negative. We stayed full board and always had something amazing to eat especially the Mexican night! The negative comments about this hotel are so silly it is an amazing hotel. We shall return here as many others do.

A great hotel, absolutely spotless and kept so clean, we heard someone complaining about the food whilst we were there. That is total nonsense. We had roast beef twice whilst we there and Chinese themed night. The fridge in your room is free and the safe as well. Jackie the English lady on reception is a mine of information. If you like a cuppa before you go down to breakfast take your own kettle though. We never had any problems getting a sun bed as there is a large separate sun bathing area in addition to beds around the pool. The hotel is relatively small with only 132 rooms but the dining room was never full with plenty of tables available. Altogether a very good week’s holiday.

Great hotel great rooms very clean food very good pool area excellent staff were great

Well 2nd time there and longer stay What a cracking hotel especially pool area which is a little oasis in Benidorm Plenty of room always sunbeds available The all staff work extremely hard to make your stay wonderful Only ever done b and b but breakfast as a good choice and nicely cooked for my taste waiting staff friendly and show cook cool Rooms seem bigger then others in Servi group and black out blind is awesome for a good night sleep rooms alway spotlessly cleaned housekeeping team great Reception staff wonderful and very helpful and Jackie's just bloody marvellous ???? also the hotel manager is very nice and charming Can't wait to return

Very clean and relaxed. Slightly away from nightlife.

This was our second stay at this hotel this year, and it was just as amazing as the first! The location is perfect—close to everything we needed. The staff are exceptional, and a special mention goes to Jackie at the front desk, who made us feel so welcome and taken care of. Couldn’t recommend this place more highly! We’ll definitely be back.

Fantastic short stay ,the staff were so friendly and helpful thank you

Third visit to this hotel and would return again. Spotless clean, friendly and welcoming staff. Perfect!

My experience in the hotel was excellent, from the get go I was welcomed with open arms and throughout my stay it was a pleasure. Particularly the reception staff, maids, animator staff and waiters / waitresses were all exceptional in their duties and very pleasant. I would have wished to have stayed forever haha.