At Servigroup Hotels we have started 2021 with great enthusiasm. After the good reception of our new website, we are in luck, as for another year Booking.com, one of the most important travel portals in the world, has decided to reward every one of our hotel establishments, highlighting the excellence of their services and facilities during the last year. This recognition is added to those obtained throughout 2020 by another of the great references of the tourism sector, the traveller opinions portal TripAdvisor.
Both portals, which bring together millions of real guest ratings for hotels around the world, each year present a series of awards to those establishments that have obtained the best scores from their customers.
All these recognitions are added to the record amount that Servigroup Hotels has accumulated in more than 50 years of experience and that exceeds over 500 awards.
“Traveller Review Awards” of Booking.com
Booking.com annually awards the Traveler Review Awards based on the thousands of opinions that customers write each day about their stays booked through the aforementioned travel portal. The 18 hotels that the Servigroup chain owns along the Mediterranean coast have obtained excellent ratings for another year, posting an average satisfaction rating of 8.81.
In a range from 1 to 10 and once the stay at the hotel has been concluded, customers have the possibility to express their opinion about their experience by evaluating different categories in relation to the services and facilities offered in the hotels where they are staying (quality of care or food, comfort, cleanliness in the rooms, location or value for money). In order to obtain a Traveller Review Award, hotel establishments must obtain a score higher than 8, as well as having received a minimum of 5 comments on the portal throughout the year. Some requirements that Servigroup has easily exceeded in such an exceptional year as 2020, for which we are doubly satisfied and grateful.
In short, each of the hotels in the chain and the team that makes them up have been rewarded for their efforts in continuing to offer maximum comfort and the highest quality to the customers who choose every year to visit us again. Now we are going for 2021!
Other recognitions obtained by Servigroup Hotels throughout 2020
Last August, the prestigious traveller opinions portal TripAdvisor recognized all the hotels in the chain with the Traveller's Choice 2020 emblem for the excellence of their services over the last year. A recognition of great value in the sector since obtaining it places the award-winning establishments within 10% of the best accommodations in the world regardless of their category. In addition, TripAdvisor also decided to award this award to the Cala Marina beach bar located next to the Servigroup Marina Playa hotel, in Mojacar, in recognition of the chain's commitment to offering the highest quality cuisine that reflects the essence of the Mediterranean.
Increase in customer satisfaction due to the prevention measures applied in Servigroup Hotels
Due to the exceptional conditions that have affected the 2020 tourist season, Servigroup Hotels establishments have adopted a wide protocol of measures with the primary objective of guaranteeing the safety of our clients without sacrificing the highest quality of service, as is reflected in the opinions of our customers throughout the year.
The good ratings expressed in the different portals such as Booking.com and TripAdvisor have also been endorsed after analysing the comments made in the quality questionnaires distributed by our staff in the hotels of the chain.
In this way we have been able to verify a positive increase in the level of satisfaction that our guests have about their stay. A vast majority have highly valued the service and treatment of employees, constant cleaning, compliance with the new security measures and all of this while safeguarding the essence of a sensational holiday.
With all this, we face 2021 full of energy and with the maximum enthusiasm to be able to welcome this season and continue offering the best version of ourselves.