At Servigroup Hotels we are starting 2021 with renewed energy and full of enthusiasm to be able to meet you again as soon as possible. During the past months we have not stopped working to continue offering you our best version, and a good part of these efforts are now visible, with the launch of our new corporate website that you are currently browsing. A premiere that we hope will be to your liking, which fills us with satisfaction as it is the culmination of the ambitious image repositioning project that the chain has carried out over the last year.
Modern, agile and intuitive design so you can find what you are looking for in just a few clicks
When designing what will now be our new website, we have opted for the Customer Centric approach, placing the customer, you, with your preferences, needs and concerns, at the centre of each implementation that we have developed, in order to offer you a simpler, faster and more intuitive navigation. In addition, we have improved loading times on each page and maximized comfort and efficiency in the booking process so that you have no doubts following the steps and optimize your time.
To achieve this, the new Hotels Servigroup website is capable of adapting its display to the particularities of all browsers and devices so that you can view us correctly regardless of where you do it. Something that we consider absolutely essential today, since 60% of all web sessions are registered from mobile phones.
New "Flexible Calendar"
With this new option we meet one of the main demands of our clients. From now on, when carrying out any search, the new website offers the option "Flexible calendar" that will allow you to discover the best offers within a certain range of dates or find alternatives according to your preferences in case your initial option no longer present availability. If you have flexibility in your vacations, this tool will be your ally to find the best price.
Customer service is always our priority. Before, during and after your stay
In addition to improving the functionality and design of the website, here at Servigroup we wanted to provide with it, new services and content, segmented according to the type of client. In this way, we will be able to enrich the experience of each user by offering them exactly the information they prefer according to their profile, optimizing the results of the Business Intelligence (BI) system of our hotels.
At Servigroup we are aware of how much demand has evolved in recent years and that is why we believe that it is necessary to incorporate new services that until recently were not common in the hotel sector.
In this way, with the new website, we continue with the implementation of the early online check-in service for customers, speeding up the delivery of their rooms upon arrival at the hotel, and we expand our catalogue of services by converting our website to the concept of one stop shop allowing the user to book new services of great interest to you along with your stay.
Flight + Hotel+ Transfer with Servigroup
On the new website we have enabled the flight + hotel section. A service that responds in a special way to the demand of British tourists who can easily book their entire trip with the guarantee of the assistance of the Servigroup team in collaboration with Destinia.
The client will be able to find in a single click the combination that best suits their hotel, flight preferences and even direct transfer from the airport terminal to the hotel reception. We hope to help you in this way to make your trip as comfortable as possible!
Don't settle for the traditional sun and beach! We have a different holiday for each type of traveller
Another novelty that we have included in the new website responds to our commitment to making visible the potential of the destinations in which each of our hotels are located. For this reason, we wanted to make available to you complete and innovative travel guides prepared by the Servigroup team with a multitude of personalized proposals for each type of traveller depending on their destination, hotel, stay, interests, etc. as a complement to the quality sun and beach that you can find in Servigroup Hotels.
In addition to proposals adapted to each traveller, our clients will be able to create their own username and access, through the telephone or computer, all kinds of information regarding their current or past reservations in real time, and can also carry out procedures related to them online. An option highly valued by our regular clients who can consult their reservation history at any of the chain's hotels at any time.
In short, during this atypical season that we are now leaving behind marked by Covid-19, the Servigroup Hotels machinery has not stopped working at any time to offer you the best service with the quality that characterizes us. The new website, which we hope you will enjoy from now on, has been developed together with GNA Hotels Solutions as a technological partner, who has contributed its extensive experience in implementing technological and innovative solutions in more than 400 hotel companies inside and outside Spain.