1. DATA CONTROLLER
This account is operated under the responsibility of Servigroup Travel S.L. (hereinafter referred to as “SERVIGROUP”), Tax Identification Number (NIF) B-03039120, with registered office at Avenida Europa 6, 03503 Benidorm, Alicante, Spain.
The entity is duly registered in the Companies Registry under Book 86, Folio 184, Section 3, Sheet 1.281. It forms part of the hotel chain known as HOTELES SERVIGROUP.
Entities forming part of the chain:
- Hotel Servigroup Calypso (Benimar, S.L.) CIF B-17014887
- Hotel Servigroup Castilla (Benimar, S.L.) CIF B-17014887
- Hotel Servigroup Diplomatic (Juani, S.L.) CIF B-03028784
- Hotel Servigroup Nereo (Ariel Park, S.L.) CIF B-03026382
- Hotel Servigroup Orange (Marbeni, S.L.) CIF B-17016254
- Hotel Servigroup Pueblo Benidorm (Erumar, S.L.) CIF B-78496759
- Hotel Servigroup Rialto (Juani, S.L.) CIF B-03028784
- Hotel Servigroup Torre Dorada (Gestión y Explotación Hotelera, S.L.) CIF B-03045507
- Hotel Servigroup Venus (Garcisol, S.L.) CIF B-03036712
- Hotel Servigroup Galúa (Gesefinmo, S.L.) CIF B-03052115
- Hotel Servigroup La Zenia (Hotel La Zenia, C.B.) CIF E-53017729
- Hotel Servigroup Marina Playa (Hotel Reina del Sol Nº1, S.L.) CIF B-43590272
- Hotel Servigroup Marina Mar (Hoteles Reina del Sol, S.L.) CIF B-43587120
- Hotel Servigroup Montíboli (Expeinvertur, S.L.) CIF B-03413762
- Hotel Servigroup Papa Luna (Peñamar, S.L.) CIF B-12023065
- Hotel Servigroup Romana (Peñamar, S.L.) CIF B-12023065
- Hotel Servigroup Trinimar (Peñamar, S.L.) CIF B-12023065
- Hotel Servigroup Koral Beach (Garcisol, S.L.) CIF B-03036712
SERVIGROUP has appointed a Data Protection Officer (DPO), who may be contacted by users at the following email address: dpo@servigroup.es.
2. PURPOSE
The purpose of this document is to inform users of SERVIGROUP’s official pages on internet-based social networks and video platforms (hereinafter collectively referred to as Social Media) about the processing of their personal data.
3. PERSONAL DATA PROTECTION
3.1. Data Processed
As a general rule, SERVIGROUP does not extract data from Social Media. SERVIGROUP only has access to data that users have voluntarily published on their profiles, such as their name, alias, nickname, avatar or profile photo, and other information available in the user’s profile.
3.2. Purpose of Use
Estos datos se utilizan únicamente para gestionar el uso normal de las Redes Sociales, pudiendo contestar pública o privadamente a los Usuarios, según la situación, o re-publicar algún mensaje escrito por un Usuario mediante las herramientas o funciones dispuestas al efecto por las Redes Sociales.
3.3. Data Recipients
El Usuario debe ser consciente de las consecuencias del uso de las Redes Sociales.
In general, SERVIGROUP does not extract or share user data from Social Media with third parties. However, the use of features such as mentions or reposting content implies the communication of personal data to other users of the respective Social Media platform.
Users must be aware of the implications of using such platforms.
3.4. Data Hosting
Since SERVIGROUP does not extract user data from Social Media, such data remain exclusively hosted on the respective platforms’ systems.
These are typically located in countries outside the European Union, where local data protection laws may not meet the EU’s adequacy standards.
SERVIGROUP recommends that users consult each Social Media platform’s privacy policy to assess the level of data protection provided.
3.5. Legal Basis for Processing
The legal basis for the processing of data is the user’s express consent, given by accepting the terms and conditions of the Social Media platform and establishing a connection with SERVIGROUP.
This consent may be withdrawn at any time by using the platform’s tools to remove such connection.
3.6. Data Retention Period
Due to the nature of processing, SERVIGROUP will process user data indefinitely until the user exercises their right to erasure.
3.7. User Rights and How to Exercise Them
Data protection legislation grants users the following rights:
- Access: To know what data is held, its source, any disclosures made, and the purposes of processing.
- Rectification: To correct inaccurate or outdated data.
- Erasure: To request deletion of their personal data.
- Objection: To oppose the use of data for specific purposes.
- Restriction: To request limited data processing while retaining the data for future use.
- Portability: To receive data in a structured electronic format and transmit it to another provider (applicable only where processing is based on consent or contract and conducted by automated means).
Requests must be addressed to SERVIGROUP via postal mail to the address indicated above or via email at dpo@servigroup.es, providing proof of identity, details of the request, and confirmation of the specific Social Media platform concerned.
Please note that since SERVIGROUP does not extract user data, some rights may not be fully exercisable.
Users may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with SERVIGROUP’s DPO at dpo@servigroup.es.
4. LIABILITY OF SOCIAL MEDIA PLATFORMS
SERVIGROUP shall not be held liable for the acts, tools, mechanisms, functions or procedures that are inherent to each Social Media platform.
Any complaint regarding a breach caused by a particular platform must be addressed directly to the operator of that Social Media service.
