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Measures taken by Servigroup Hotels

At Servigroup Hotels, our commitment to your health and that of our collaborators, the quality of the service we offer, and insuring you enjoy your well-deserved holiday safely, is our priority at all times.

For this reason, our hotels will gradually open their doors again as conditions allow. Do not forget to sign up for the Servigroup newsletter and follow us on our social networks to be the first to find out all the news.

These are some of the general measures we would like to highlight for your peace of mind. In addition, each hotel will be able to adopt the appropriate changes according to the regulations of their Territorial Community so that you can enjoy your holidays safely.


General measures at Servigroup
General measures

  • All hotels have undergone an intense process of deep cleaning and sanitation prior to reopening.
  • The recommendations of the World Health Organization (WHO) and the Institute for Spanish Tourist Quality (ICTE) will be followed.
  • At Servigroup we have health guarantee certificates from the leading companies in the sector.
  • Implementation of digital options for the different hotel services.
  • Those who choose Benidorm or Villajoyosa as their destination will have at their disposal the free healthcare service that we already offered in collaboration with the IMED Levante Benidorm Hospital.
  • All our suppliers will be informed of the established prevention measures and must comply with these protocols.

Safety Committee for Risk Management at Servigroup
Safety Committee for Risk Management

  • We have a contingency plan prepared by ASPY.
  • Hotel staff have received specific training on safety and hygiene protocols from ASPY and have mandatory personal protection equipment.

Communal areas at Servigroup
Communal areas

  • Common areas will be ventilated frequently.
  • The measures will be increased and the frequency of cleaning services in common areas will be intensified, with special emphasis on toilets, lounges, children's areas, elevators, handles or switches.
  • Social distancing protocols in open common areas and reduced capacity to 75% in closed common areas.
  • Hydroalcoholic gel points in the different areas of the hotel, mandatory use at the entrance to the hotel and restaurant.
  • The maximum occupancy in the elevators, will be that which is indicated in the current safety regulations.

Reception at Servigroup Hotels

  • Shoe disinfection mat at the main entrance to the hotel.
  • Compulsory use of hydroalcoholic gel at the reception, while greeting each client.
  • Markers will be installed to respect the safety distance.

Bars at Servigroup
Restaurant and bar

  • Compulsory use of hydroalcoholic gel before entering the restaurant, as well as the implementing of extra dispensers inside the buffet.
  • General capacity of 75%, ensuring the physical distance of two meters between the tables or, where appropriate, groupings of tables.
  • For hygiene and sanitary security, Room Service will not be carried out.
  • Due to current circumstances, the format and layout of the service may change.

Swimming pools at Servigroup
Swimming pools

  • The swimming pools have a water treatment system using electrolysis.
  • Distance between sunbeds of 1.50 m.
  • Capacity of pool and solarium will be 75% to avoid possible crowds.

Other hotel services at Servigroup Hotels
Other hotel services

  • The hotel services will be exclusively for guests staying in the hotel.
  • The gyms and wellness centres will be temporarily closed.
  • The animation program will be completely re-adapted, deleting from it those activities or games that cannot be carried out without the appropriate social distancing.
  • Physical information carriers will be reduced due to safety, health reasons and our commitment to sustainability, and replaced by digital formats through QR codes.
  • We will progressively make available to the client the possibility of online check-in.

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