NEWS
23
Sep
2020

The prevention measures adopted by Servigroup Hotels has increased the satisfaction of our clients

Since its reopening on the 1st July, the Hotels Servigroup establishments have adopted a wide protocol of measures with the primary objective of guaranteeing the safety of our customers without giving up the highest quality of service in the hotels of the chain.

This work, essential for our guests to enjoy their holidays without worries, has reaped the best rewards we could hope for: endless congratulations, thanks and positive evaluations that has encouraged each and every one of the people who make up Servigroup Hotels to continue working in the same way, for you to visit us again.

Customer satisfaction

Once all the comments were collected and after analysing customer satisfaction of this new stage, we have been able to verify a positive increase in the perception that our guests have about their stay.

For this reason, at Servigroup Hotels we are proud to see that we have once again achieved your trust after reading the thousands of messages collected in the most prestigious opinion portals such as TripAdvisor, Booking or Google+ that translate into an increase in the satisfaction of our Customers compared to last year of up to 17% (TripAdvisor) and an average score during this summer in our hotels of 8.8 (Booking).

In the reviews, customers have highlighted the sense of security that they have felt as soon as they stepped into the hotel and the confidence in the effectiveness of the safety and hygiene measures adopted, in addition to their satisfaction with their own experience enjoyed in the hotel, all of which has not been undermined by the prevention protocols adopted as a result of the current situation.

A vast majority of our guests have highly valued the service and treatment of employees, the constant cleaning, the compliance with new security measures and all this while safeguarding the essence of what a holiday should be in all its facets: a room with all the comforts, a varied gastronomic offer of quality, facilities and swimming pools in operation and complementary offer of entertainment.

With the satisfaction of a job well done, we prepare to maintain these standards during the winter, and continue to update the measures, according to the evolution of the situation.

We will continue to welcome all those who seek to enjoy a holiday, that this year is more anticipated than ever. We will be waiting for you in the following hotels:

  • Hotel Diplomatic ****S.
  • Hotel Venus ***S (Benidorm) from October 1st.
  • Hotel La Zenia ****S (Orihuela Costa) until October 1st.
  • Hotel Montiboli ***** (Villajoyosa) until October 12th.
  • Hotel Papa Luna ****S (Peñíscola) until October 14th.
  • Hotel Marina Playa **** (Mojácar) until October 12th.
  • Hotel Romana ***S (Alcocéber) until October 12th.

 

The Venus Hotel is back

Pool of the Hotel Venus

Furthermore, for all those who love the town of Benidorm, the chain's management has decided to reopen the doors of the Hotel Venus on October 1st.

We launched the Return to Benidorm offer so that this year you don't miss out on coming to Benidorm. An unprecedented offer to enjoy 7 nights in the town for only 290 euros per person. A proposal tailored to our clients so that you can have yourself a break in this exceptional year.

Thank you for your trust, we remain by your side!

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