MINIMUM PRICE GUARANTEE
Servigroup hotels guarantee the best online price for your reservation. If you find a cheaper price on another website we will match the price and in addition you will receive our online benefits.
Terms and Conditions of our Minimum Price Guarantee:
1.How to process for your application for the Minimum Price Guarantee.
You should have a reservation confirmation via the websites www.servigroup.com or www.montiboli.com in any one of our hotels. Then you need to complete the Minimum Price Guarantee Form and once we have checked your application complies with the conditions of point number 4, we will send you an e mail confirming the new Price of your reservation.
2.Time frame for applying for the Minimum Price Guarantee.
You have 24 hours after the confirmation of your reservation is made on our website to send us the Minimum price Guarantee Form.
3.What our guarantee entails.
As a commitment to quality with our guests, we guarantee that if you make a reservation on our website and in the following 24hours, you find another online booking channel with a lower price, we will match the price to the cheaper one and also offer you the advantages of booking online shown on our website.
4.Conditions to accept the Minimum Price Guarantee.
- You must already have a booking confirmed via our website www.servigroup.com or www.montiboli.com, have the reservation number of this booking and the Minimum Price Guarantee Form completed in the 24 hours following the reservation.
- The conditions of the reservation made on our website and the conditions of the prospective reservation on the alternative online booking channel where you have found a cheaper price must be the same. This includes arrival date, departure date, room type, board basis, number of persons, final price to pay including any fees, charges or commissions, currency of the final price shown and the services included in that prospective reservation.
- To apply the Minimum Price Guarantee, the conditions of payments, deposits, cancellation and amendments associated with the price of the online booking channel which you are claiming against, should be equivalent to those quoted on our website. The guarantee does not apply to cheaper prices whose restrictions (cancellation policy, deposit etc) are not equivalent to those applicable on www.servigroup.com or www.montiboli.com.
- The most economic price which is being claimed must have been checked within the timeframe of 24 hours after making the reservation on our website. Requests regarding price will never be taken into consideration for dates prior to bookings made on our website.
- The price to be claimed must have been found on an online booking channel, never offline, and must be valid and with immediate confirmation at the moment of checking by Servigroup Hotels. Prices on websites that do not confirmed prices instantly will not be valid.
- This guarantee is limited to guests of direct bookings to the hotel chain, to a maximum of 4 rooms. It will not be applied to reservations in which the name of the hotel is not shown until the end of the booking process. The guarantee is not applicable to prices not published or that are confidential, to any type of hotel cheques, prices which form part of a package with other services, corporate rates, group rates etc.
- This guarantee makes reference to the total price to be paid for the whole stay not the partial stay or any particular day within a stay.
- The guarantee will not be applied in the case of errors in prices or publications of other websites.
- We reserve the right to adapt, amend, cancel or put an end to the Best Price Guarantee, as well as the conditions applying to it at any moment without prior notification. We refuse any responsibility for the possible costs which could be caused by the cancellation of a reservation made to a different website other than our own shown in this text.
- Excluded from this guarantee are golf packages, as we cannot guarantee the minimum price of services offered to us by third parties.