LEGAL NOTICE

In accordance with Act 34/2000 provisions, dated 11 July, relating to Data and E-commerce Society services, and prior to any service, Servigroup informs web site users about procedures and obligations to be carried out in order to make this agreement effective:

  • Users commit to carefully read the content of these terms.
  • To provide personal details and additional essential information for the rendering of this service.

Servigroup with the present Conditions guarantees the full compliance of the regulations concerning Consumers and Users rights, protecting their legitimate interests from the beginning to the end of the agreement process for the products and services provided in this website.

Firstly, Servigroup Travel S.L. (hereafter Servigroup), address Avda. Europa, 6 · Benidorm, Tax number B-03039120, registered in the Business Register, book 86, sheet 184, section 3, sheet 1.281, is holder of the website www.servigroup.com, and makes this site available to internet users with the aim of promoting information concerning its products and/or services for all the companies belonging to Servigroup, as well as to allow accommodation reservation for the different hotels of the group.

Secondly, the User´s identity details are those directly given by him/her when completing the different forms that are provided by Servigroup to access any of the services available within its website, property of Servigroup. Since this process necessarily implies the collection of personal data, Users are held directly and exclusively responsible for the authenticity of the data provided.

The present Conditions regulate the rendering of services, and are aimed at controlling User access and the method of purchasing services and contents provided by Servigroup; setting up the legal framework in which the contractual agreement will be developed.

“Contents” and “Services” are those that are available to users in the following websitewww.servigroup.com, property of Servigroup.

The present terms regulate the legal relationship arising from the agreement process made by Users through Servigroup's website. In the version published by Servigroup, Users fully agree to comply with present regulations when contracting services or contents in which they are interested. Thus, Users compromise to carefully read these agreement terms each time they contract any service, given that they may have been modified since they where last viewed.

By accepting the present General Conditions within the agreement process, the User declares:

  • He/She is a person that is legally able to contract.
  • He/She has read the current general agreement terms and fully agrees to comply by them.

Prior to starting any agreement process, the User will always have access to the agreement terms and conditions, which can be stored and/or reproduced in a durable support system.

Servigroup reserves the right to modify present conditions should there be any cause or reason to do so; such as those aimed at:

  • Extending the range or number of services available to Users or improving existing ones.
  • Modifying, replacing or updating prices for the services offered through this website.

Users commit to use this website under the provisions stated in the general and particular terms contracted for Hotel reservations, according to the relevant regulations, as well as to moral and good customs.

By accepting current conditions, users commit to use this website and the services it provides as explicitly permitted herein. Users may not misuse this website and the services included with purposes opposed to those stated in this legal notice, as well as may not harm third party rights and/or interests or harm in any way this website or prevent its present or future correct working use.

Also, Users may not misuse nor obtain any contents provided in this web site by unlawful and dishonest means, robbery or plagiarism of contents; protected by the Penal Code provisions and statements and by the relevant regulations.

Servigroup reserves the right to refuse access to its website, without prior notice, to any User contravening current general agreement terms.

The User, on his behalf, agrees to not misuse the website's contents, or undertake any action that may harm Servigroup. Thus, the User will prevent from modifying, copying, distributing, publishing, transferring, and/or selling any kind of information concerning this website, property of Servigroup. 
 

a. Cookies and secure environment

In some occasions Servigroup may use cookies in its website. Their use is aimed at identifying you when you visit the site and/or to remind you to register services. If you don't want Servigroup to set cookies into your web browser, you can set it up to reject all cookies or to be notified when a cookie is trying to be set into your web browser software. If you reject cookies, this may affect the capability to use of some of the services offered in this website.

Servigroup uses top technological means in its website to guarantee information protection. Servigroup guarantees that service agreements are done under a secure environment. 
 

b. Hyperlinks

Servigroup may not be held responsible for the contents provided in hyperlinks to third parties´ websites. Users are solely liable for risks arising from such website consultations, which are governed by their own terms and conditions and legal notices, from which Servigroup declines any liability. 
 

c. Intellectual and Industrial Property

© Servigroup is holder of the Intellectual and Industrial Property of the elements integrating this website design, as well as brands, trade names or emblems. The following elements have unlimited and particular protected by copyright laws: logo, colour matches, page layout, font type of the website, menus, button icons, HTML code, Java applets, texts, images, graphics, and also any other contents in Servigroup's website.

The User agrees to respect intellectual and industrial property rights of the Platform. Thus, the User may not copy, reproduce, distribute, or put to the public's disposal any of the website's contents, without express written consent of Servigroup. 
 

d. Liability restrictions

The User expressly exonerates Servigroup from all liabilities for direct or indirect damages derived from possible web errors, as well as temporary failure, stoppage, delay or anomalies while accessing the website.

Servigroup commits to taking maximum care in preserving its website from any viruses, Trojans and any element that could harm the computing systems of any User or third party . In any case, the User exonerates Servigroup from all liabilities for direct or indirect damages caused by the eventuallity of such harmful or malicious elements. 
 

e. Personal Data Protection

Accessing the site and reserving the services offered, may involve personal data processing. Servigroup considers of great importance the compliance with laws regulating personal data protection and information society services and e-commerce.

Generally, users of this website will not have to provide any personal information. However, in some cases Users may have to provide some personal data in order to access some services. Servigroup guarantees the confidentiality and protection of the personal data provided by users, under the data protection and information society services and e-commerce regulations.

Servigroup meets the current legislation regarding data protection, by adopting all the necessary administrative and technical procedures to garantee the protecion of the data provided.

Thus, Users are aware and agree to provide personal data for Servigroup's automated files registered with the General Data Protection Registry. Users also agree to their personal data being automatically processed, as a result of website queries, applications or agreements for any kind of service; or as a result of any transaction or operation made on Servigroup's website to obtain information and services; and during the maintenance of the contractual relationship and when mailing offers or promotional communications.

Moreover, the User expressly allows his/her personal data to be transferred to other companies integrated in Servigroup, only for the purposes stated in the above paragraph that are under the restrictions governed by Personal Data Protection Organic Law. For further information about the identity of the companies integrated in Servigroup consult the following URL:http://www.servigroup.com/AboutUs

The User states that all data provided by him/her is correct and accurate, and commits to inform Servigroup about any possible changes. The User can exert his/her right to be opposed to the processing of any data that it is not essential for the purpose of this agreement and to its use in any means other than those set forth in this agreement.

Servigroup's privacy policy guarantees the Users´ right of access, correction, cancellation and opposition of his/her data, by sending an e-mail notice to Servigroup to the following addressbajas@servigroup.es.

Moreover, and in accordance with Law 34/2002 relating to Data and E-commerce Society services, Servigroup will send offers and promotional and publicity communications to the e-mail address provided by the user, via e-mail or via any other similar electronic means to those Users that have expressly consented it.

Users may cancel this type of communications just by following the instructions set forth at the bottom of all our e-mails or by written notice to the following e-mail address: bajas@servigroup.es.

a. Servigroup obligations:

Servigroup commits to comply with the following agreement obligations arising from the business relationship with the User, resulting from the services contracted by him/her:

Provide maximum guarantees to Users for the services contracted under the disposition of the agreed terms, always acting in good faith.

Expressly inform the User prior to any agreement process about the existence of present terms.

Inform Users prior to the agreement in a clear, precise and accurate way, about the specific features of the requested services, such as price list and corresponding taxes.

Put at User's disposal a copy of general terms and conditions text.

Validate via e-mail the successful completion of the agreement and confirm the reservation by providing a customer number in a period of time not exceeding 24 hours from the moment the User accepts the agreement terms. 
 

b. User obligations:

On his behalf, the User compromises to:

Fully comply with the present terms concerning the services offered by Servigroup.

Complete the registering forms prior to beginning the agreement process providing true and updated information.

Provide the correct bank data requested by Servigroup.

Prevent from sending messages that could obstruct in any way the normal functioning of the service. In any case the User will be held solely responsible for the content of the messages he writes or sends, as well as for the data provided.

Pay for the services hired. Any claim or complaint submitted will not exempt User from complying with this obligation.

Meet individual hotel regulations for the services rendered.

Follow hygiene, politeness and good manner regulations, towards the rest of users and the staff of the hotel rendering the service. 
 

c. Rights of Users:

All the information provided to customers will be binding for the supplier, under the terms set forth in current legislation.

All users of the services hired, have the right for goods and services purchased to meet legal rating and requirements hired, and/or to meet the corresponding hotel rating quality.

All establishments have the duty to have a complaints book at customers' disposal in order to make any complaints. If you wish to make a complaint, please ask for these sheets, fill in your personal details and explain the reason for your complaint.

The rates and price lists that will be applied when a User hires a service, will be those shown on the website property of Servigroup, the moment that the User retrieves a specific service and initiates the agreement process.

Generally, the price of the reservation exclusively includes: accommodation only, accommodation and breakfast, accommodation and half board, or accommodation and full board.

Availability and rates or gratuities for special services such as: transfers to or from the airport, special requests for a room, and the like, that are not included in total price of the on-line booking, will be pending upon confirmation of Servigroup.

Servigroup reserves the right to modify the rates published on the website, whenever it is considered necessary.

The hotel establishment will guarantee the stay by charging one night stay for each room at the time of making the reservation which is NON-REFUNDABLE. The rest of the amount will be charged 7 days before the date of arrival unless the reservation has been previously canceled.

In the case that the reservation is made 7 days before the date of arrival at the hotel, the full amount will be charged when making the reservation.

All charges already made will be considered NON-REFUNDABLE

In the case of not being able to charge the amount due, on the provided credit card, the reservation will be canceled immediately.

The urser must present, at the time of check-in at the hotel, the credit card that was used to make the reservation, along with a valid identity document.

The payment by third parties for the services provided by the hotel establishment will not be allowed, unless it has been made in advance and by irrevocable bank transfer or similar.

Offers will only be valid during the periods stated by Servigroups publicity, or otherwise, whilst Users have access and are able to contract them.

Reservations total price include V.A.T, except when expressly indicated.

Any other fee or tax affecting the total price will be paid additionally at the hotel.

Confirmed bookings, may be cancelled on www.servigroup.com from the Consult Booking link found within the Tariffs and Booking section. In this section the User must enter the number of the booking to be cancelled and the e-mail address indicated when the reservation was completed. All the booking's details will be shown, allowing their cancellation. The user will receive a confirmation e-mail with the cancellation.

Reservations may be modified or cancelled by contacting our Reservation Centre via e-mail booking@servigroup.es, telephone +34 965 855 900 or fax +34 965 85 89 62; the User's personal details and booking number will be required. Or otherwise by getting in touch with the hotel directly on the contact details provided on the confirmation voucher.

HOTELES SERVIGROUP shall not admit changes in the customer name. Any change shall imply the cancellation of the original reservation and the new reservation shall be accepted depending on the availability of places in HOTELES SERVIGROUP and in accordance with the price and conditions existing at the moment the new reservation is made, with no obligation for HOTELES SERVIGROUP to respect the conditions prior to the change. In the case of amendment and once the advance payment or the total amount of the reservation is charged, these amounts can be transferred to a future booking to be used within the calendar year from the original reservation.

SERVIGROUP HOTELS will not refund any amount for users' early departure or non-presentation on the day of arrival.

If the reservation is cancelled within 7 days of the arrival date, the total cost of the reservation will be charged as compensation.

Any cancellation made before 7 days of the arrival date only incurs the charge of the one night that was paid when making the reservation.

When the user makes a reservation, a confirmation voucher is sent to the e-mail address provided. The user have to print it. This confirmation voucher informs the user about all the on-line booking details contracted, including the price.

The user agrees to present the confirmation voucher of the reservation and to show it at the time of the check- in (it is not necessary to print it, it would be sufficient to show it through a digital device), accepting that, if this document is not presented, the conditions of the reservation will not be guaranteed.

However, in the case of not being able to charge the amount due as , on the provided credit card in the conditions explained in the "METHOD OF PAYMENT AND RATES" section, the reservation will be canceled immediately.

As a general rule and unless otherwise agreed, rooms will be allocated from 4 p.m. on the selected arrival date and must be vacated before 12 p.m. on the departure date.

The present terms will be valid during the full time published on the website, and will be applied to those services hired whilst these conditions were available.

In any case, Servigroup reserves the right to modify terms unilaterally, that will not affect the services hired by users prior to modification; except in the instance that the User changes or modifies the service hired, in this case the conditions that will be applied will be those in force when the User changed and/or modified the reservation.

Should any of the clauses provided within this terms be declared totally or partially null or inefficient, such nullity would only involve null or inefficient provisions or part of them, but it would not extend to the remaining provisions.

The provision of the services on this web site and the present conditions of use are governed by Spanish law. Any litigious dispute concerning the services provided shall be settled through the consumer arbitration tribunal, mediators or similar to those adhered to HOTELES SERVIGROUP at the time of the dispute, as well as the courts and tribunals in accordance with Spanish legislation.

Online dispute resolution platform: The European Commission provides an online dispute resolution platform http://ec.europa.eu/consumers/odr/ through which online sales disputes can be processed. Contact email: servigroup@servigroup.es.

Accessing the site and reserving the services offered, may involve personal data processing. Servigroup considers of great importance the compliance with laws regulating personal data protection and information society services and e-commerce.

Generally, users of this website will not have to provide any personal information. However, in some cases Users may have to provide some personal data in order to access some services. Servigroup guarantees the confidentiality and protection of the personal data provided by users, under the data protection and information society services and e-commerce regulations.

Servigroup meets the current legislation regarding data protection, by adopting all the necessary administrative and technical procedures to garantee the protecion of the data provided.

Thus, Users are aware and agree to provide personal data for Servigroup's automated files registered with the General Data Protection Registry. Users also agree to their personal data being automatically processed, as a result of website queries, applications or agreements for any kind of service; or as a result of any transaction or operation made on Servigroup's website to obtain information and services; and during the maintenance of the contractual relationship and when mailing offers or promotional communications.

Moreover, the User expressly allows his/her personal data to be transferred to other companies integrated in Servigroup, only for the purposes stated in the above paragraph that are under the restrictions governed by Personal Data Protection Organic Law. For further information about the identity of the companies integrated in Servigroup consult the following URL: www.servigroup.com/AboutUs

The User states that all data provided by him/her is correct and accurate, and commits to inform Servigroup about any possible changes. The User can exert his/her right to be opposed to the processing of any data that it is not essential for the purpose of this agreement and to its use in any means other than those set forth in this agreement.

Servigroup also informs the user of the use of cookies on their website in accordance with their applicable Cookies Policy. Thereupon, Servigroup informs that they carry out retargeting work through the company Criteo, S.A., information obtained from cookies is stored to analyse the interest shown in relation to our products and services. This information will be treated in accordance with its privacy policy, available at the following link: http://www.criteo.com/en/privacy . You may at any time oppose the use of cookies by Criteo, S.A. Through the following link: http://www.criteo.com/deactivate-criteo-banners .

Moreover, and in accordance with Law 34/2002 relating to Data and E-commerce Society services, Servigroup will send offers and promotional and publicity communications to the e-mail address provided by the user, via e-mail or via any other similar electronic means to those Users that have expressly consented it. In the event that the user makes an online booking for any of our hotels, the user will only be asked to provide their consent to use their personal details for the purpose of sending special offers or advertising and promotional communications upon registering at the hotel. The sent communications will at all times be related to the hotel and tourist sector (being the activity of Servigroup Hotels) and advertising may be sent by any of the companies that make up Servigroup.

Users may cancel this type of communications just by following the instructions set forth at the bottom of all our e-mails or by written notice to the following e-mail address: bajas@servigroup.es.

Why Book Your Spanish Hotel with Servigroup.com?