FREQUENT QUESTIONS

Yes, you may book your room by telephone by calling our Reservations Centre - (+34) 96 585 59 00 (0845 094 2449 if calling from UK)- or by directly contacting the hotel where you wish to stay. But remember that you will be unable to benefit from the offers and advantages of booking on line which are only available if you book on our website.

To benefit from the discounts and special offers available on www.servigroup.com, you must carry out the reservation using the on-line booking forms in the reservations section shown on our website. If you have any queries we will be more than happy to answer them over the phone; and if necessary assist you in every way possible to successfully complete your on-line booking.

On the home page of our website, below the main image, you will find our reservations form. You can also access this form in the section Bookings and from the page of each hotel.

Number of rooms

Select the number of rooms you would like to book.
For each of them, a little further down you will be asked how many persons will occupy each room.
Remember that children are considered as children between the ages of 2 and 12 years old and infants up to 2 years old.

If you book more than 3 rooms, Servigroup Hotels reserves the right to contact you, would require a deposit to be made (amount to be advised) as a reservation guarantee. If you wish to make a booking for more than 14 rooms, please request this type of reservation through the GROUPS tab.

Area or hotel: 
You can either select: the desired area for your reservation, the hotel directly, or if you have not yet decided where you wish to stay on your holidays, the option All the hotels will provide you with a list of all the hotels and their availability.

Once you have completed all fields, select Book Now.

Step 0 - Hotel Selection

If in Destination/Hotel you have selected a destination or all Hotels, you will be at this step where a list of all hotels and availability will appear with the most economical price available for the first room selected.

STEP 1 - Room Selection

If the search is carried out by hotel or if you have selected BOOK NOW from the list in STEP 0, you will be in STEP 1 where a list of available rooms will appear.
The price displayed will be the total for the number of persons selected per room. You need to select the board basis required and then click on the button CONTINUE TO STEP 2.

In the case of selecting more than one room, you will need to click on the button CONTINUE TO ROOM X ( where X is the number of the following room)

Should you need to amend any search details, to the left there is a MODIFY button which when pressed will allow you to change the details previously entered.    

STEP 2 - Enhance your stay

In this step you can specify to book any of the services available at the hotel and indicate the quantity required. To add an extra service to your booking, first you need to select the service required and then indicate the quantity. Once you have selected the required services, click on the STEP 3 button.    

If you do not wish to add any additional services at this time, click directly on the STEP 3 button to continue with your reservation.

STEP 3 - Guest Details

Personal Details:

You must enter the contact details of the reservation holder which must correspond to one of the guests in room 1, as well as a name and surname for each room on the booking. Bear in mind that if you book more than one room with the same name, our system will interpret this as a duplicate booking and will cancel the room.

It is important that you ensure that the contact details provided are correct, just in case we need to contact you prior to your arrival at the hotel. IMPORTANT!: DNI is National Identity Card Number, if you don't possess one please indicate in this field your passport number.

Comments field:
Please indicate any comments concerning your booking, such as: I would like a room on a high floor; we would like our room to be south-facing, etc. Consult section Are the comments included in my booking confirmed?

Credit Card details:
You must indicate the credit card holder's name; the type of card; the digits that appear on the front of the card, and finally you must indicate the expiry date. Consult section Why do you need my credit card details? Is it safe to send them over the Internet?

Once you have completed all the fields click on the button CONFIRM BOOKING and you reservation will be complete. A window should appear indicating that your reservation has been successfully completed, indicating your reservation number that will also allow you to access your reservation, ammend or cancel it. You can print this page as a reminder. Equally you will receive an email with the confirmation of your booking.

We require your credit card details to guarantee to secure your booking by charging one night stay for each room at the time of making the reservation which is NON-REFUNDABLE. The rest of the amount will be charged 7 days before the date of arrival unless the reservation has been previously canceled.

In the case that the reservation is made 7 days before the date of arrival at the hotel, the full amount will be charged when making the reservation..

All charges already made will be considered NON-REFUNDABLE
In the case of not being able to charge the amount due, on the provided credit card, the reservation will be canceled immediately.

The client must present, at the time of check-in at the hotel, the credit card that was used to make the reservation, along with a valid identity document..

The payment by third parties for the services provided by the hotel establishment will not be allowed, unless it has been made in advance and by irrevocable bank transfer or similar..

You do not have to worry about entering your credit card details in our website. The moment you enter the on-line booking forms, you are surfing within a secure environment, guaranteed by THAWTE, a global Certificate Authority. This means that all the data you provide will be processed by a secure server; and if you are using a browser with SSL technology (Secure Socket Layer), you will be surfing in a secure Internet connection, safe from any dishonest actions.

Depending on the hotel, there are three types of board options available:
  
Bed and breakfast
It only includes the room and breakfast.

Half board
Includes the room, breakfast and dinner. In the instance that you prefer lunch to dinner, you must inform the hotel when you check-in.

Full board
Includes the room, breakfast, lunch and dinner. By default, the hotel assumes the first meal service as lunch and the last service on departure day as breakfast. If you are going to arrive in the afternoon or evening, you should indicate this remark in the comments sections indicating that the first meals service your require is dinner, so on your last day your last meal would then be lunch.

Remember in Half Board and Full Board that drinks are not included, only include the drinks that are available on the breakfast buffet. Reservations on Bed and Breakfast only include the drinks that are available on the buffet.

In the on-line booking form there is a field where you can indicate any comments concerning your booking. Generally, they are requests regarding specific room types, room views, parking or garage spaces, etc... By indicating these requests it does not mean that they are guaranteed. We will try within our means to fulfil these requests, but they cannot be confirmed until you check-in at the hotel as it depends on availability.

If the comments concern a request for specific information, we will try to provide you with it as soon as possible if it is within our means.

If you have made your reservation correctly through our website, you will receive a confirmation voucher by email or sms which you will be able to print. This voucher means that your reservation has been successfully made, however, it will be guaranteed once the conditions of payment, stated in the reservation, have been successfully applied.

You must present the reservation confirmation and show it at the time of check- in (it is not necessary to print it, it would be sufficient to show it through a digital device), accepting that, if this document is not presented, the conditions of the reservation will not be guaranteed.

You must present the confirmation voucher at the hotel. The confirmation voucher does not imply that your reservation has been paid for; hence not having to present a receipt for you booking.

If on arrival at the hotel your reservation is not in our system and you also do not have a voucher receipt, if the hotel has rooms available you can still have a room but you will not be able to benefit from the online advantages.

Check-in time:

The day of your arrival at the hotel, upon registration at reception, you can access the facilities. Access to the room will be made available as soon as possible but never after 16:00 h, always within the regulations marked by the Autonomous Community where the establishment is located.

Check-out:

On the day of departure, the rooms will have to be vacated (luggage and personal belongings included), in all cases, before 12:00 midday.

Once you have confirmed your reservation you can ammend any detail, for that you need to access the section Bookings from the main menu and then click on the section My Booking. Here you need to input your reservation number and email address that you used when making the  booking. The details of your reservation will appear and you can:

• To modify any detail of your booking or add new rooms click on the Modify button. And again on the Modify button which will appear to the left. In case you wish to cancel any room, click cross that appears next to each selected room.
• Cancel your reservation clicking on the Cancel Booking button.

Once all the changes have been made you must click on CONFIRM BOOKING them and then you will receive an email confirming the changes or cancellation of your reservation.

Don't forget to consult our Modification and Cancellation Policy before making any changes in your booking. You can view this policy in Legal Notice in the Modification and cancellation of bookings Section.

When you choose the room type which you would like to book, you need to indicate the number of infants that will be occupying the room. If you would like us to provide a cot in the room you must select it in STEP2 of your reservation.
The cost of the cot/cots is specified in this step; the total for the full duration will be shown.

Servigroup hotels guarantee that you will not find a better price for your reservation on any other website. To guarantee this, we facilitate you, if you find a cheaper price, a form (click here to access the form), to send your contact details and the details of the cheaper offer, which you must complete. When we have checked this is correct, we will modify the price of your reservation with us to the cheaper price and you will also benefit from the advantages so booking on line.

Here you can see all the information regarding this guarantee.

On occasions due the configuration of the web navigator you use to view our website (Internet Explorer, Mozilla, Safari, Google Chrome etc) could mean you cannot view part of the bookings screen, therefore not enabling you to make the reservation. If this happens, try to add the web address  https://www.servigroup.com to the secure sites section of your navigator. This is carried out in various ways depending on the navigator you use. Check the help section of your navigator to find out how to do this.

Bear in mind the website is optimised to view it on a screen solution of 1024 pixels, so if you have a lower resolution or the zoom of your navigator enlarged (more than 100%) it is possible that you will not be able to navigate properly through our reservations page. Modify the resolution of your screen to 1024 pixels and/or the zoom to 100%.

Why Book Your Spanish Hotel with Servigroup.com?